Privacy Policy
Last updated: February 2026. This policy describes how Homework Helper collects, uses, and protects your personal information.
1. Information We Collect
When you place an order through Homework Helper, we collect the following information: your full name, email address, phone numbers, delivery address, city/district, and any homework-related details including subject, class, assignment description, and uploaded files (images/PDFs). We also collect payment information including the payment method used, sender details, and transaction screenshots.
2. How We Use Your Information
Your personal information is used to: process and fulfill your homework orders, deliver completed work to your address, communicate order status and updates, respond to your inquiries and support requests, improve our services and user experience, and send occasional promotional offers if you have opted in.
3. Data Storage
Your order data and personal information are stored securely. We use industry-standard practices to protect your information from unauthorized access, alteration, or destruction. Order information including homework details, personal data, and payment records are retained for a reasonable period necessary to fulfill service obligations and resolve any disputes.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. Your data may be shared only with: our team of writers and delivery personnel who need it to complete and deliver your order, payment processors (eSewa, Khalti, banks) to verify transactions, and law enforcement or regulatory bodies when required by applicable Nepali law.
5. File Uploads
When you upload images, PDFs, or other files with your homework details, these files are stored securely and used solely for the purpose of completing your assignment. We do not share uploaded files with any third party beyond our writing team. Files may be deleted after a reasonable retention period following order completion.
6. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site usage. You can control cookie settings through your browser preferences. Disabling cookies may affect some features of the website.
7. Children and Minors
Homework Helper services are available to students of all ages. However, for users under the age of 16, we recommend that a parent or guardian be involved in the ordering process. We do not knowingly collect additional personal information beyond what is necessary for order fulfillment.
8. Your Rights
You have the right to: access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal data (subject to legal and service obligations), and opt out of marketing communications at any time. To exercise any of these rights, please contact us through our Contact page.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us via our Contact page or email us at hello@homeworkhelper.com.np.